Safeguarding Your Data

The Triblio platform is enabling account-based marketing (ABM) campaigns for web channel (website, microsite, landing pages), but the essential elements of our success rests on providing a safe and trustworthy platform for your marketing data. Protecting your data is our chief priority.

Protection of Customer Interests

High Standards for Employees – Triblio is led by former Eloqua executives, with the explicit goal to deliver world-class products and support. To do this means employing world class talent with high integrity. All employees that interact directly or indirectly with customer data undergo extensive vetting and 3rd party background checks.

Highly availability – Triblio platform attains 99.99% uptime.

Data Backups – Customer data is 100% backed up to multiple online replicas with additional snapshots.

Always-On Monitoring – Triblio platform is monitored 24x7x365 for both availability and security breaches Proactive customer notifications – Your site, marketing campaigns, and sales activities are as critical to us as they are to you. If there’s ever a customer-impacting situation, we will personally make you aware of it and keep you updated. Furthermore, any system wide impacts will be published on www.triblio.com/trustsecurity.

Product & Application Security

Our entire software platform is hosted by Amazon Web Services (AWS) and benefits from the security infrastructure, security policy audits and always-on monitoring that is part of the offering. Triblio also layers additional security measures to enhance the overall security posture

Sessions between you and your portal are always protected with latest in-transit encryption, advanced TLS 1.2 protocols, and 2,048-bit keys.

As part of AWS, Intrusion Detection Systems (IDS), Distributed Denial of Service (DDoS) and Web Application Firewall (WAF) technologies are employed to identify and block attacks.

High Fidelity Software – we employ human peer review together with automated testing tools to ensure that the software delivered is of the highest quality and conforms to security best practices

Propriety monitoring and log aggregation solutions are embedded by default throughout theTriblio products, providing instantaneous and consistent anomaly alerting.

Infrastructure & Data Center Security

Triblio’s products are hosted with the world’s leading data center providers. Access to these data centers is strictly controlled and monitored by 24×7 on-site security staff, biometric scanning and video surveillance. Our data center partners are SOC 2 Type II and ISO 27001 certified and provide N+1 redundancy to all power, network, and HVAC services.

Multi-location geographic diversity. Our hosting strategy includes geographically separate hosting for our product suite.

Redundancy. Triblio subscribes to fail-safe, redundant architecture where by we seek to eliminate single points of failure.

Flexible infrastructure. Our highly automated server infrastructure is designed with rapid provisioning and de-provisioning principles. Server instances are automatically and consistently built and torn down within minutes as needed to size the infrastructure appropriately and respond to customer needs.

Responsive and repeatable incident management process. Proprietary systems feed anomalies to 24×7 security & operations teams, eliminating security concerns at the first sign.

Triblio’s rapid patch management process pushes all the latest security updates ASAP. Patching is generally handled by deploying new server instances with the most up to date patches and de-provisioning out of date servers, as opposed to traditional and slow patching processes.